ADT Solar Review (Formerly Sunpro Solar)

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Our Take
2.2
WattHive rating
2.2/5
The final say:

Acquisition and growing pains result in mixed customer reviews.

ADT Solar Logo
Founded
2007
Headquarters
Covington, LA
Services
Solar purchase, battery storage & roofing
*directly from ADT Solar
  • Formerly known as Sunpro Solar
  • Current Head of ADT Solar is Jamie Haenggi
  • Strong warranties on solar panels and installation services
  • ADT Solar currently serves 22 states (May 2023)
  • System monitoring through Enphase app

Pros and Cons

ProsCons
25-year production guaranteePoor customer service
High quality solar panelsAutomated calls reported by customers
National presence (22 states)Potentially higher cost than expected
Strong warranties

ADT Solar Overview

Company Background

ADt Solar, formerly known as Sunpro Solar, first started as a rooftop solar installer and roofing company back in 2007, In 2021, Sunpro Solar was acquired by security provider ADT in a $160 million cash deal plus 77.8 million shares of ADT stock.

Service Areas

As of May 2023, ADT Solar currently offers residential rooftop solar installation in 22 states. This wide service coverage allows the company to cater to a diverse customer base and offer customized solutions based on the specific requirements and energy profiles of different regions. Below are the current actively serviced states and soon to be served states. Local service areas will vary from state to state.

Active States

Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Maryland, Mississippi, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia.

Coming Soon States

Indiana, Massachusetts, New Jersey, New York, Pennsylvania, Tennessee, Utah, West Virginia.

Products and Services

ADT Solar focuses on providing residential solar solutions to its customers. The company offers a wide range of solar products, including:

  • Solar Panel Installation: ADT Solar specializes in the installation of high-quality solar panels. These solar installations are carried out by experienced technicians who ensure that every aspect of the installation process is professionally managed, from design consultation to system installation and grid interconnection.
  • Solar Power Systems: Currently, ADT Solar only offers grid-tied solar energy systems. In addition to standard solar panels, ADT Solar also offers advanced solar technologies like microinverters and optimizers, enhancing the efficiency and performance of the solar systems.
  • Energy Consultation: ADT Solar’s team of solar consultants is available to provide expert guidance. These experts help customers navigate the complex world of solar incentives, system design, energy savings and financing options.
  • Home Security Solutions: As part of the ADT family, ADT Solar also offers home security solutions integrated with their solar services. This integration provides customers with a holistic approach to energy management and home security, ensuring seamless functioning and peace of mind.

The combination of extensive service areas, a diverse range of products and services, and a steadfast commitment to quality makes ADT Solar a reliable choice for anyone looking to invest in solar energy.

ADT Solar Energy System Components

The main components of their system include solar panels, inverters, and battery storage (by request), all of which contribute to an efficient and sustainable energy solution.

Solar Panels

ADT Solar provides a variety of solar panels to suit different needs and budgets. They offer solar arrays with monocrystalline solar panels, which are known for their efficiency and durability. Monocrystalline panels are made from single-crystal silicon, making them more effective at converting sunlight into electricity compared to other types of solar panels.

Some of the solar panel brands available through ADT Solar include LG and Silfab. These manufacturers are known for producing high-quality and efficient solar panels that ensure optimal output and long-lasting performance.

Enphase Micro Inverters

ADT Solar offers microinverters as a part of their solar equipment, which are installed directly onto each solar panel. This set up allows for more efficient energy conversion and better system performance.

Enphase is one of the leading manufacturers of microinverters, and ADT Solar offers Enphase micro inverters as part of their options. These inverters are known for their reliability, efficiency, and excellent communication capabilities that allow homeowners to monitor their energy production more effectively.

Battery Storage

Installing a battery backup can help you store excess solar energy generated during the day, which can be used during non-sunlight hours or in case of power grid outages. ADT Solar allows customers to choose from a range of solar battery options, such as the Tesla Powerwall 2 and Enphase Encharge.

The Tesla Powerwall is one of the most popular battery storage options on the market today. It offers a sleek design and comes with advanced monitoring features, allowing homeowners to track their energy usage and solar production in real-time.

As an alternative, ADT Solar also offers the Enphase Encharge 10, which provides a modular energy storage solution that can be easily expanded as your energy needs grow. Encharge integrates seamlessly with Enphase microinverters, making it a suitable choice for homeowners who prefer an all-encompassing Enphase setup.

To ensure that homeowners have access to the best solar energy components and equipment, ADT Solar continually evaluates and updates its product offerings. By combining quality solar panels, efficient inverters, and reliable battery storage options, ADT Solar strives for a satisfactory solar energy experience for customers.

Purchasing and Financing Options

When it comes to investing in solar energy, ADT Solar provides its customers with a variety of purchasing and financing options, ensuring that they can choose the best plan according to their specific needs and financial situations. In this section, we will discuss two primary methods available to ADT Solar customers: Purchase and Solar Financing.

Purchase

Opting to purchase solar outright is one method available to ADT Solar customers. The main advantage of making a full purchase is that it allows homeowners to maximize their savings through tax credits and state incentives available to solar system owners. This method is particularly appealing to those who have the financial means to cover the upfront cost of the system and are willing to invest in long-term energy savings.

Solar Financing

For those who prefer not to pay the full cost upfront or are unable to do so, ADT Solar offers a range of solar financing options. One of these options is solar loans, which allow customers to pay for their solar system with a predetermined loan structure. By choosing solar financing, customers can still qualify for government incentives, but they will need to take out a loan.

Incentives and Rebates

Federal Solar Tax Credit

The Federal Solar Tax Credit, also known as the Investment Tax Credit (ITC), incentives homeowners looking to invest in solar energy systems. In 2021, the ITC provided a 26% tax credit for systems installed between 2020 through 2022. However, the ITC has been extended and now provides a 30% federal tax credit for systems installed between 2022 through 2032. In simpler terms, homeowners can save a lot of money by subtracting a part of the cost they paid to install solar panels from their federal income taxes.

State Incentives and Rebates

In addition to the Federal Solar Tax Credit, many states offer their own clean energy incentives and rebates to encourage the adoption of solar energy. Programs vary by state and can include property tax exemptions, sales tax exemptions, and cash rebates. For example, some states may offer a Performance-Based Incentive (PBI), where homeowners receive a payment based on the amount of solar energy their system produces.

Power Production Guarantee

ADT Solar (previously Sunpro Solar) provides a power production guarantee of 25-years. If the system does not meet the expected production levels, ADT Solar will compensate the homeowner for the difference. Power production guarantees can be an attractive incentive for potential customers, as it ensures a return on investment and helps build confidence in the solar technology.

Warranty and Support

When considering a solar panel installation, it’s important to choose a company with reliable warranty coverage. ADT Solar offers a comprehensive warranty options to ensure peace of mind for homeowners.

Equipment Warranty

ADT Solar provides a robust 25-year warranty on its all solar panel installations and equipment. This extensive coverage ensures that the solar panels, inverters, and other components that make up the system maintain peak performance throughout the systems lifetime. The 25-year warranty demonstrates the company’s faith in its products and protects customers from any manufacturing defects or performance issues that may arise over the years.

Labor Warranty

In addition to the equipment warranty, ADT Solar offers a substantial labor guarantee. Should any issues occur with the installation or operation of the solar system, customers can rely on the company to address the problem at no additional cost. This labor warranty not only provides peace of mind but also ensures that the system continues to produce clean, renewable energy.

Customer Support

An essential aspect of any solar provider is the quality of its customer support. ADT Solar provides dedicated support throughout the solar journey. The solar company’s customer support team is available to answer questions, address concerns, and help customers navigate any issues that may arise.

In addition to standard customer support, ADT Solar provides an online portal where clients can monitor their solar system’s performance, access documents, and keep track of their energy production. This level of service offers customers a comprehensive understanding of their solar investment, ensuring they feel supported in taking steps toward a more sustainable future.

ADT Solar’s extensive warranty coverage and commitment to excellent customer support make it an appealing choice for homeowners interested in solar energy. With a 25-year equipment warranty, labor guarantee, and access to professional customer assistance, ADT Solar customers can trust that their investment in clean energy is protected for years to come.

Installation Process

Permitting and Inspections

ADT Solar simplifies the solar panel installation process for homeowners by taking care of the necessary permits and inspections. Their expert team handles the application communication and permit process itself, coordinates with utility companies, and ensures compliance with regulations.

Solar Panel Installation

During the solar panel installation, ADT Solar’s technicians assess the site, checking the roof’s condition, structure, and sunlight exposure. If needed, they perform necessary roofing services to provide a strong foundation for the panels.

The panels are securely mounted using durable systems, considering the sun’s angle and shading for optimal energy production. Electrical components, like inverters and wiring, and solar batteries are integrated to convert solar energy into usable electricity.

ADT Solar prioritizes safety, ensuring compliance with regulations. Their technicians wear personal protective equipment and follow strict quality control measures. The company also coordinates inspections to meet building codes and standards.

Activation

The final stage of the installation process involves the activation of the solar panel system. This step can only take place after all required inspections have been completed and the utility interconnection agreement is approved. At this point, ADT Solar connects the solar panel system to the household’s electrical grid, allowing it to supply power to the home.

Upon activation, homeowners can typically monitor their system’s performance through a web-based platform provided by ADT Solar. This allows them to track their solar energy production, view any potential issues or maintenance requirements, and stay informed about their energy usage and savings.

By following a thorough and efficient installation process, ADT Solar ensures a seamless and smooth transition to clean, renewable solar energy for their customers. Their attention to detail in each step – from permitting and inspections to solar panel installation and activation – reflects their commitment to providing a reliable, high-quality solar solution for homeowners.

ADT Solar Reviews and Ratings

ADT Solar is a solar installation company that has garnered various reviews and ratings across multiple platforms. In this section, we will take a look at their ratings on the Better Business Bureau (BBB) and Consumer Affairs.

Better Business Bureau Rating

The Better Business Bureau assigns ratings to businesses based on various factors, including the number of complaints filed, the company’s response to those complaints, and their overall business practices. ADT Solar holds a BBB rating of 1.64 out of 5, based on customer reviews. It’s essential to consider that there’s been over 890 ADT Solar complaints in the last 3-years.

Consumer Affairs

Consumer Affairs is another platform where customers can share their experiences and opinions about products and services. ADT Solar reviews on this platform indicate mixed experiences, with some customers stating they achieved significant savings on their energy bills, while others mention limited savings.

One customer, for instance, stated that they only saved around $20 a month, despite being promised a more significant reduction in their monthly bill.

Remember that reviews and ratings may vary between individual experiences and multiple factors that can influence customers’ perspectives. It’s crucial to consider multiple sources and make an informed decision when choosing a solar installation company like ADT Solar.

Is ADT Solar Worth It?

ADT Solar offers homeowners a range of benefits for those considering a switch to solar energy. With high-quality solar panels, professional installation services, flexible financing options, and strong warranties, ADT Solar provides a reliable and environmentally friendly solution.

However, it is important to be aware of potential downsides, including reports of poor customer service and automated calls, limited coverage area, possible higher costs than expected, and the absence of a self-installation option. Prospective customers should carefully evaluate these factors and conduct thorough research before deciding if ADT Solar is the right choice for their solar energy needs.

Frequently asked questions

ADT’s cancellation process involves reviewing the contract terms, giving proper notice. If your solar project is past permitting, homeowners can expect fee’s or potentially forfeiting deposits for costs already incurred by ADT Solar. For specific details and assistance, contact your ADT Solar sales representative, ADT customer service directly at (833) 409-1007 or visit their website at https://www.adtsolar.com/contact-us/ to submit a ticket.

ADT Solar partners with reputable manufacturers like Qcells, Silfab, and Canadian Solar to provide high-quality solar panels. Among them, Canadian Solar stands out as a top choice, rivaling SunPower for the most efficient panels in residential applications.

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