Palmetto Solar Review: Reliable, Trusted, Worth Considering

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Our Take
4.2
WattHive rating
4.2/5
The final say:

Reliable solar provider with top-notch equipment, warranties, and exceptional customer service.

Palmetto Solar Logo
Founded
2009
Headquarters
Charleston, SC
Services
Solar lease, solar PPA, solar purchase, battery storage, solar maintenance, pest control
*directly from Palmetto
  • Founder and CEO: Christopher Kemper
  • $152.8M annual revenue according to GrowJo
  • Operates across 17 states with multiple panel brands
  • 500+ Employees
  • 25-year equipment warranty
  • 25-year performance warranty for solar systems
  • Active monitoring and in-house project management.
  • Services: panel installation, leasing, maintenance, and financing options
  • Streamlined installation process covers permits and compliance
  • Focus on excellent customer service with various support channels
  • Assists in navigating state-specific solar policies and incentives

Pros and Cons

ProsCons
Excellent customer serviceActive monitoring services cost extra
Available in 17 statesLimited service warranty
High-quality equipment offerings
In-house project management
25-year workmanship warranty
Mobile app for monitoring and support

Palmetto Solar Company Overview

Palmetto Solar is a well-known solar energy provider offering services in 17 states across the United States. The company stands out due to its generous solar panel warranties, an online solar savings tool used to calculate potential savings, and a commitment to customer service.

Panel Brand Options and Warranty

Palmetto Solar offers customers 7-panel brand options to meet their needs and preferences. Along with this, they provide a 25-year workmanship warranty, ensuring customers have peace of mind throughout the lifetime of their solar systems. The company’s reliable equipment offerings and customer support put it among the best solar companies in America.

Free Consultation and Active Monitoring

To facilitate the decision-making process, Palmetto Solar offers a free consultation to customers considering going solar. They also provide three years of active system monitoring, supporting homeowners in maintaining optimal system performance.

In-house Project Management

A notable aspect of Palmetto Solar is its in-house project management. By keeping this aspect within the company rather than outsourcing, customers can expect higher quality control and streamlined communication throughout the process.

While pricing information for Palmetto Solar may be limited online, their strong equipment offerings, robust customer support, and active monitoring services make them a solid choice for homeowners looking to invest in solar energy.

Services

Palmetto Solar offers a comprehensive suite of solar services to cater to customers looking to embrace clean energy. Their primary offerings include solar panel installation, solar lease, and solar maintenance, ensuring seamless integration of solar energy into households and businesses.

Solar Panel Installation

Their solar panel installation process begins with a detailed consultation, where they analyze a customer’s energy requirements and provide tailor-made solutions. Palmetto Solar employs high-efficiency equipment, ensuring optimal energy generation and long-term cost savings for customers. They also extend a 25-year product warranty as part of their commitment to exceptional service quality.

Solar Maintenance

In addition to their installation and financing services, Palmetto Solar also offers solar maintenance, ensuring their clients’ solar energy systems remain in optimal condition. Regular maintenance helps guarantee efficient performance, reducing the likelihood of energy generation disruptions and maximizing energy savings overall.

Excellent Customer Service

Throughout the process, the company is highly focused on offering excellent customer service, guiding customers through every step of the solar installation and maintenance journey. Their comprehensive solar services make it simpler than ever for individuals and businesses alike to harness the power of solar energy and enjoy the numerous benefits of sustainable clean energy solutions.

Service Areas

Palmetto Solar is a leading solar installation company that operates across a wide range of states in the United States. They currently provide their services in 17 states, ensuring that more households can benefit from their high-quality solar systems and exceptional customer support.

State Coverage

Palmetto Solar operates in 17 states across the United States, including Arizona, California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Nevada, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, and Virginia. Their extensive coverage allows homeowners in these states to benefit from their high-quality solar systems, exceptional customer support, and expertise in navigating state-specific incentives and regulations.

With its presence in these states, Palmetto Solar can address various state-specific incentives and regulations, making the solar installation process smoother for homeowners. This geographic reach also helps them stay up-to-date with the latest developments in the solar industry and adapt their offerings accordingly.

Expanding Service Areas

As a customer-focused company, Palmetto Solar knows that state availability may change over time. They are committed to expanding their service area to cater to even more homeowners seeking clean, renewable energy sources. For the most accurate and up-to-date information on Palmetto Solar’s service area, prospective customers are encouraged to visit their website or contact their customer support team.

Products

Palmetto Solar offers a range of high-efficiency solar products for residential customers. Their solar panels are designed using monocrystalline technology, which allows for better efficiency and performance compared to other types of solar panels on the market. These panels are sleek in appearance and provide excellent energy output, making them an ideal choice for homeowners considering installing solar panels and energy solutions.

Durable Solar Systems with Warranty

Palmetto Solar’s solar systems are known for their durability, with a 25-year warranty on system performance. This ensures that customers will receive reliable, long-lasting solar installations with minimal issues throughout the life of their systems. In addition to solar panels, Palmetto Solar’s product offerings extend to other critical components of a solar energy system.

High-Quality Inverters

Inverters play a crucial role in solar savings by converting the solar energy captured by the panels into usable electricity for the home. Palmetto Solar provides high-quality inverters that are compatible with their solar panels and offer efficient energy conversion.

Solar Battery Installation

Solar battery installation is another valuable service offered by Palmetto Solar. By adding a solar battery to their system, Palmetto Solar customers can store excess energy generated by their panels during the day, which can be used when the sun is not shining or during power outages. This addition enhances the overall effectiveness of a solar energy system and offers a consistent energy supply to the home.

Financing and Payment Options

Palmetto offers a variety of financing and payment options to cater to different customer needs. These options enable homeowners to choose the best solution for their budget and specific requirements.

Solar Lease

One popular option is the solar lease. This allows homeowners to lease solar panels from Palmetto without any upfront costs. The customer pays a fixed monthly amount for a specified period and enjoys the benefits of the generated solar energy. This option suits those looking for an easy entry into solar power without investing in full system ownership.

Cash Purchase and Financing

For those interested in purchasing a solar system, Palmetto offers cash purchase and financing options. With a cash purchase, the homeowner buys the solar equipment outright, which can lead to long-term savings on electricity bills. The financing option provides access to competitive loans, allowing customers to finance their solar system purchases with manageable monthly payments.

Power Purchase Agreement (PPA)

Palmetto also offers a power purchase agreement (PPA) for homeowners who prefer not to buy or lease the solar system. With a PPA, the customer agrees to purchase the energy generated by the solar panels installed on their property at a predetermined rate. The PPA operates for a fixed term, and at the end of the agreement, the customer can renegotiate the terms or remove the solar system.

Solar Loan Financing Marketplace

For customers looking for a solar loan, Palmetto provides a financing marketplace that connects homeowners with multiple lending partners. This allows homeowners to compare loan options from various financial institutions and select the best-fit loan for their solar project.

Installation Process

The installation process with Palmetto Solar involves several vital steps to ensure a smooth and efficient solar panel installation for customers.

Consultation and Decision-making

First, a salesperson will consult with the homeowner to discuss their energy needs and goals. They will then present various solar options and guide the customer through decision-making. Once an agreement is reached, Palmetto will start the permitting process.

Permitting and Code Compliance

The permitting stage is crucial for a successful solar panel installation. Palmetto Solar obtains all necessary permits and ensures that the solar system meets local code requirements, saving customers the hassle of navigating the complex permitting process themselves. This includes coordinating with local authorities and utility companies on behalf of the homeowner.

Solar Installation

After obtaining the permits, a team of skilled technicians will install the solar panel system. Palmetto Solar prides itself on using high-quality equipment and adhering to the highest industry standards in its installations. Their technicians are trained to handle various types of solar panels and systems, which means they can customize the installation to suit each homeowner’s needs.

Active Monitoring for Optimal Performance

Once the solar system is installed, Palmetto Solar offers three years of active monitoring to ensure optimal performance and promptly address potential issues. This service is essential for maintaining the efficiency and reliability of the solar system. By carefully monitoring the performance of the solar panels, Palmetto Solar can identify potential issues before they develop into significant problems, thus protecting homeowners’ investment in their solar energy systems.

Throughout the process, Palmetto Solar works closely with homeowners, providing them with knowledgeable support and guidance. Their customer service is aimed at making the installation experience as hassle-free as possible, so customers can focus on enjoying the benefits of their new solar systems.

Warranties and Maintenance

Palmetto Solar offers various warranties and maintenance services to ensure customers receive a satisfactory experience with their solar installations.

25-Year Product and Performance Warranty

One of the critical aspects of their warranty offering is a 25-year product and performance warranty. This warranty ensures that the solar panels will perform as expected for an extended period, providing customers with peace of mind.

Pest Control

Pest control is another service offered by Palmetto Solar. By preventing pests from nesting under solar panels, the company helps to maintain the integrity of the solar system and avoid damage caused by these unwanted visitors. This service enhances the durability of the installation and prolongs its life span.

Solar Maintenance Services

Solar maintenance is another crucial aspect that Palmetto Solar offers to its customers. They provide services such as cleaning and inspection, ensuring that the solar panels continue to operate at maximum efficiency. Regular maintenance is essential for optimizing system performance and avoiding potential neglect-related issues.

Palmetto Solar prioritizes the provision of various warranties and maintenance services towards a better customer experience. With their 25-year warranty, active monitoring, pest reduction, and solar maintenance services, customers can rest assured that their solar installations will remain in good working condition for an extended period.

Customer Service and Support

Palmetto Solar is well-known for its outstanding customer service, which has received praise from many sources. They always offer helpful assistance to address their clients’ concerns. The support team is highly effective in handling questions and complaints, showing their commitment to providing excellent help.

One of the critical reasons why Palmetto Solar stands out is the variety of ways customers can reach out for assistance. Whether it’s through phone, email, or live chat, they give customers the power to choose the method that suits them best. This flexible communication ensures that clients have a smooth experience when seeking help.

By partnering with local solar installation experts, Palmetto Solar ensures customers can access skilled professionals for their solar energy needs. These partnerships also promote clear communication among everyone involved in the installation process, resulting in more efficient service. Through collaboration with industry experts, Palmetto Solar guarantees exceptional support and assistance to their clients.

To sum it up, Palmetto Solar excels in providing customer support through various communication methods, allowing clients to address their questions and concerns quickly. By teaming up with local solar installation experts, they ensure customers receive expert service every step of the way. With its focus on customer service and support, Palmetto Solar is a strong contender in the solar energy market.

Customer Reviews and Ratings

Customers often praise Palmetto Solar for their excellent customer service, high-efficiency equipment, and great financing options. These factors contribute to the satisfaction of solar customers who choose Palmetto for their solar installation needs.

However, some customers have reported concerns regarding Palmetto Solar’s limited service warranty and state availability, which may be subject to change. Furthermore, active monitoring of the solar systems comes at an additional fee.

Customers have rated Palmetto Solar’s sales process a 4.1, while the price as quoted received a 4.2 rating. The company’s ability to stay on schedule and the quality of its installations were rated 4.0 and 4.2, respectively. Lastly, after-sales support received a rating of 4.0. These ratings suggest that Palmetto Solar is a reliable option for solar installation, albeit with a few areas that may require improvement.

As for the Better Business Bureau, Palmetto Solar has a 3.9/5 star BBB rating.

State Availability and Policies

The company’s broad state availability ensures more people have access to their quality solar equipment, robust customer support, and attractive warranty terms.

Each state in the United States has its specific solar policies and incentives. Palmetto Solar helps customers navigate these intricate policies and take full advantage of the incentives available to them in their respective states. Some standard policies and incentives that affect solar installations include net metering, renewable energy certificates, and tax credits.

Net metering is a policy that allows solar panel owners to earn credits for excess energy generated and fed back into the grid. The availability and terms of net metering differ by the state and specific utility companies. In addition to net metering, many states offer renewable energy certificates to solar system owners, which can be sold to utility companies to meet their renewable energy requirements.

Tax credits are another attractive incentive for solar panel owners. The Federal Investment Tax Credit (ITC) offers homeowners who install solar systems a tax credit on a percentage of their installation costs. State and local incentives may also apply, reducing the overall installation cost.

Final Word

Palmetto Solar offers an impressive range of high-efficiency equipment and flexible financing options for individuals interested in investing in solar energy. Customers can monitor their system’s performance, track savings, and access after-installation support with their user-friendly mobile app.

While their service warranty may be limited, Palmetto Solar provides three years of active system monitoring, ensuring a smooth customer experience. Their in-house project management team streamlines the solar installation process and provides a seamless transition for homeowners.

Additionally, pricing information isn’t readily available online, requiring potential clients to request a consultation for an accurate estimate.

Despite these drawbacks, Palmetto Solar maintains a reputable position within the industry, with higher-than-average customer ratings. They have also secured a Better Business Bureau (BBB) accreditation, reinforcing consumer confidence in their services.

As a reliable and knowledgeable company, Palmetto Solar’s offerings support its mission of making solar energy accessible to a large audience while helping customers achieve significant energy savings and long-term investment benefits.

Frequently asked questions

The current founder and owner of Palmetto Solar is Christopher Kemper. He founded the solar company in 2009.

Christopher Kemper is an experienced leader in the clean energy industry. He is the Chairman, CEO, and Founder of Palmetto, a company focused on renewable energy.

With expertise in deal execution, renewable energy policy, and financial structuring, Kemper has a strong background in driving clean energy projects.

He also champions climate awareness through his involvement with Pay It Forward For Climate, a nonprofit organization. Kemper’s commitment to sustainable practices and environmental programs makes him a valuable asset in the clean energy industry.

Address: 997 Morrison Dr Ste 200, Charleston, SC 29403

Phone: (855) 339-1831

Business Hours:

Monday: 9 AM–9 PM
Tuesday: 9 AM–9 PM
Wednesday: 9 AM–9 PM
Thursday: 9 AM–9 PM
Friday: 9 AM–9 PM
Saturday: Closed
Sunday: Closed

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